Shipping Information

At Kada Jewels, all orders are handled with care and sent through reliable, tracked delivery services.

  • Processing: All orders are carefully packaged and dispatched within a few business days.
  • Custom Items: Please note that custom or made-to-order items require additional time for production before they are ready to ship.
  • Security: For your protection, all shipments are fully tracked and require a signature upon delivery to ensure they reach the correct recipient.
  • Origin: All orders are shipped from our facility in Canada.

Shipping Estimates

The following timelines represent the transit duration once your order has been dispatched from our facility:

  • Canada & USA: 4–7 business days.
  • International: 7–14 business days.
  • Third-Party Timelines: All shipping estimates are provided directly by our delivery partners and are not guaranteed by Kada Jewels.
  • External Delays: Please be aware that delays can occur due to weather, seasonal volume, or courier issues.
  • Liability: Kada Jewels is not liable for transit delays once a package is in the possession of the shipping courier.
  • Tracking: Automated tracking information will be sent to your email as soon as your order ships.
  • Expedited Requests: For inquiries regarding faster shipping methods, please contact us

Customs, Duties & Taxes

For our international clientele, please be aware of the following import protocols:

  • Receiver Responsibility: Customs charges, including duty and tax, may apply to international orders. The receiver accepts full responsibility for paying these charges.
  • Refusal of Delivery: If an item is not accepted by the buyer or customs fees are refused, the item will be returned to Kada Jewels at the cost of the importer/buyer.

Failed Delivery & Address Accuracy

For our international clientele, please be aware of the following import protocols:

  • Receiver Responsibility: Customs charges, including duty and tax, may apply to international orders. The receiver accepts full responsibility for paying these charges.
  • Refusal of Delivery: If an item is not accepted by the buyer or customs fees are refused, the item will be returned to Kada Jewels at the cost of the importer/buyer.

Third-Party Responsibility

  • Transfer of Liability: Upon dispatch, the responsibility for the package transfers to the shipping carrier. We cannot be held liable for any lost or stolen items that occur during transit.
  • Carrier Claims: Kada Jewels does not issue refunds or replacements for items lost or stolen due to the negligence of the delivery service. In these instances, customers must file a claim directly with the shipping carrier.
  • Our Support: While we are not liable for carrier errors, we value our customers and will assist you in the process of filing a claim with the shipping company to help resolve the issue.
  • "Delivered" Status: We do not refund or replace items that are officially tracked as "Delivered". We ask that you provide a secure delivery address where someone is available to receive the parcel.

Final Sale Policy

Final Sale Policy

  • All sales are final. All purchases made through Kada Jewels are final sale.
  • Due to the nature of our products, we do not accept returns, exchanges, or refunds once an order has been placed.
  • Customers are strongly encouraged to review all product descriptions, specifications, and shipping details carefully prior to completing their purchase.
  • If you have any questions or require clarification before ordering, our support team is available to assist.
  • By proceeding with your purchase, you acknowledge and agree to the terms outlined in this policy.